Sometimes, conflict appears within a team. It is something which is likely to happen in each business. But it, would not it be good if you were able to turn each group conflict into an opportunity? Let me give you an illustration of where I did just that. In a previous position, I sold and marketed events for corporate customers. We had an operations team that was responsible for its execution. For a single event, our customer had some very special requests that my staff assured them. We didn't communicate these orders but presumed that the operations team would implement them. On this occasion, this did not happen. In the end the customer was disappointed there was not a smooth transition between sales and the operations team and we needed to refund the client, when a second project developed we had a hesitation because the operations staff was apprehensive to work with us . To turn team conflict into opportunity, a leader should do five things. To begin with, you have to research.
- You do not need to be an extrovert to talk at a meeting. You might not know that, but I'm not obviously an extrovert. I used to be scared of saying the wrong thing in a meeting, so I simply kept quiet and nodded, and never got discovered. Once I started to speak up though, I was noticed by senior administration, and that I was given more chances all the way to the C-level since they knew who I was. Discussing is easy if you know the right means to do it. Below are some strategies to discuss your ideas at a meeting and how to manage conflict if it comes up. The first thing sits in the middle of the table. It is a lot easier to have noticed there. Speak up . Waiting too long can lead to your ideas being brought up by somebody else. By speaking up early, you can be an innovator and a visible leader. And don't hesitate, be confident. You have knowledge on this topic, so talk about it. Most senior members detect if you stand firm and strong. Now, this is all fantastic advice I am sure, but what if you don't have anything to say?
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